Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Alvenoras website, including all purchases, services, and features made available through it. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Business Information

Business Name: Alvenoras

Owner: Charlene Maintenat

Business Structure: Sole Proprietorship

KvK Registration Number: 88078937

Business Address:
Keerweg 46
6418 AD Heerlen
Netherlands

Email: support@alvenoras.com

Telephone: +31 6 7481 2605

2. Agreement to These Terms

By accessing or using our website, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
You will use this website only for lawful purposes and in accordance with these Terms.

If these conditions are not met, you should not use this website or purchase our products.

3. Acceptable Use

When using our website, you agree not to:

Breach any applicable laws or regulations.
Attempt to gain unauthorized access to our systems, customer accounts, or data.
Interfere with the security, performance, or operation of the website.
Upload malicious software, viruses, or harmful code.
Use automated software, bots, crawlers, or scraping tools without written permission.
Engage in fraudulent, deceptive, abusive, or unlawful conduct.

Alvenoras reserves the right to suspend or permanently restrict access where these Terms are violated.

4. Product Information

We make every reasonable effort to ensure product descriptions, images, specifications, pricing, and availability are presented accurately.

However:

Product photographs are provided for illustration and may vary slightly from the actual item.
Jewelry colors and finishes may appear differently depending on screen settings.
Product specifications may occasionally be corrected or updated.
Minor manufacturing variations may naturally occur without affecting quality or intended use.

Alvenoras does not warrant that all website content will always be free from inaccuracies or typographical errors.

5. Orders

Submitting an order represents an offer to purchase products from Alvenoras.

We reserve the right to:

Accept or decline any order.
Cancel orders affected by technical, pricing, or inventory errors.
Refuse transactions believed to be fraudulent or unauthorized.
Limit purchase quantities where reasonably necessary.

If payment has already been received for a canceled order, the amount paid will normally be refunded to the original payment method.

6. Prices and Payments

Product prices displayed on our website may be updated without prior notice.

Orders will only be processed after successful payment authorization. We reserve the right to refuse or cancel any transaction where fraud, payment irregularities, or unauthorized activity is reasonably suspected.

7. Shipping and Delivery

Shipping methods, estimated delivery times, shipping charges, and related conditions are described in our Shipping & Delivery Policy.

Delivery estimates are provided for guidance only and may be affected by courier operations, customs procedures, weather conditions, public holidays, or other events beyond our reasonable control.

8. Returns and Refunds

Returns, cancellations, and refunds are governed by our Return & Refund Policy together with any mandatory consumer rights provided under applicable Dutch and European legislation.

Customers are encouraged to review that policy before completing a purchase.

9. Intellectual Property Rights

Unless otherwise stated, all content published on the Alvenoras website remains the exclusive property of Alvenoras or its licensors.

This includes, without limitation:

Website text
Product descriptions
Images and photography
Logos and brand assets
Website design and layout
Graphics and illustrations
Marketing materials
Visual elements and icons

These materials are protected under copyright, trademark, and other intellectual property laws.

No material may be copied, reproduced, distributed, modified, republished, or commercially exploited without our prior written permission.

10. User Submissions

If you submit reviews, comments, photographs, testimonials, suggestions, or other content through our website, you grant Alvenoras a non-exclusive, worldwide, royalty-free license to use, edit, reproduce, publish, and display that content for operational, promotional, or marketing purposes.

You confirm that submitted content:

Is accurate to the best of your knowledge.
Does not infringe the rights of others.
Does not contain unlawful, offensive, misleading, or defamatory material.

11. Third-Party Services

Our website may contain links to independent third-party websites, payment providers, or online services.

These services are operated independently from Alvenoras, and we are not responsible for their availability, content, privacy practices, or security.

Access to third-party services is entirely at your own risk.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using this website, you acknowledge and agree to the practices described in that policy.

13. Disclaimer of Warranties

Except where required by law, the Alvenoras website, products, and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties relating to:

Merchantability;
Fitness for a specific purpose;
Non-infringement;
Continuous website availability;
Accuracy or completeness of website content.

We do not guarantee uninterrupted operation or error-free access to our website.

14. Limitation of Liability

To the maximum extent permitted by law, Alvenoras shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from:

Use of, or inability to access, the website;
Purchases made through the website;
Shipping or delivery delays;
Technical interruptions;
Errors or omissions within website content.

Where liability cannot legally be excluded, our maximum liability shall not exceed the amount paid for the affected order.

15. Indemnification

You agree to indemnify and hold harmless Alvenoras, its owner, employees, and representatives from any claims, losses, damages, liabilities, costs, or expenses resulting from:

Your breach of these Terms;
Misuse of the website;
Violation of applicable laws;
Infringement of any third-party rights.

16. Changes to These Terms

Alvenoras reserves the right to modify these Terms at any time in response to legal, operational, or business requirements.

Any revised Terms become effective immediately upon publication on this website. Continued use of the website after updates have been posted constitutes acceptance of the revised Terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any dispute relating to these Terms or your use of this website shall be submitted to the competent courts of the Netherlands unless mandatory consumer protection legislation provides otherwise.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us.