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At Alvenoras, we want you to feel confident with every purchase. If for any reason you are not completely satisfied with your order, you may request a return or refund in accordance with the conditions below and your rights under applicable Dutch and European consumer protection laws.

Return Eligibility

Most products may be returned within 30 days of the delivery date provided that they meet all of the following conditions:

• The item has not been worn, used, altered, or damaged.

• It is returned in its original packaging.

• All original tags, accessories, and included materials are returned with the product.

• Proof of purchase is provided.

• The return request has been approved by our customer support team before the item is shipped back.

Please contact us before returning any product. Returns sent without prior authorization may be refused or experience processing delays.

Starting a Return

To request a return, simply contact our customer support team and provide your order information.

Once your request has been reviewed, we will send you detailed return instructions, including the correct return address if your return qualifies.

Please wait for our confirmation before sending any item back.

Incorrect, Damaged, or Faulty Products

If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please notify us within 7 days of delivery.

To help us review your request quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the item and its packaging

After evaluating your request, we may choose to:

• Send a replacement item;

• Issue a full refund;

• Offer a partial refund where appropriate; or

• Provide store credit if both parties agree.

Items That Cannot Be Returned

Unless applicable law requires otherwise, returns cannot be accepted for:

• Personalized or custom-designed jewelry;

• Products made according to customer specifications;

• Items showing signs of wear, misuse, modification, or accidental damage after delivery;

• Products returned without original packaging when this significantly reduces their resale value;

• Clearance, discounted, or final-sale items identified as non-returnable before purchase.

Product Exchanges

At this time, Alvenoras does not offer direct exchanges.

If you wish to receive a different product, you may return an eligible item for a refund and place a new order through our website.

European Union Right of Withdrawal

Consumers residing within the European Union may have the statutory right to withdraw from their purchase within 14 days of receiving their goods without providing a reason.

To exercise this right, you must inform us before the withdrawal period expires. Returned products must then be sent back within the timeframe established by applicable legislation.

This policy does not affect any mandatory legal rights available under European consumer law.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for the cost of returning eligible products.

Alvenoras will cover return shipping costs only when:

• An incorrect product was delivered;

• The item was damaged during shipping; or

• The product is confirmed to have a manufacturing defect.

For your protection, we recommend using a tracked shipping service, as we cannot be responsible for returns lost while in transit.

Refund Procedure

After your returned product has been received and inspected, we will notify you of the outcome of your request.

If your refund is approved:

• The refund will be issued using the same payment method used for the original purchase.

• Depending on your payment provider, additional processing time may be required before the funds appear in your account.

• Most approved refunds are processed within 10 business days after approval.

Refund Delays

If your refund has not appeared within 15 business days after receiving our confirmation, we recommend that you:

• Contact your bank.

• Check with your credit card provider or payment service.

• Reach out to our customer support team for additional assistance.

Order Cancellation

Orders may be canceled without charge provided they have not yet entered the fulfillment or shipping process.

Once an order has been prepared for dispatch or transferred to the shipping carrier, cancellation is no longer possible. After delivery, you may request a return if your purchase satisfies the eligibility requirements outlined in this policy.

Contact Information

If you have questions about returns, refunds, cancellations, or your order, please contact us.

Business Name: Alvenoras

Owner: Charlene Maintenat

KvK Number: 88078937

Business Address:
Keerweg 46
6418 AD Heerlen
Netherlands

Email: support@alvenoras.com

Telephone: +31 6 7481 2605

At Alvenoras, we are committed to handling every return request with fairness, transparency, and efficiency. We value your trust and strive to provide a positive shopping experience while fully respecting the consumer protections established under Dutch and European legislation.